Tenon have had a long term working partnership with UoH; first to deliver soft services from 2011-2016, then with a renewed contract to deliver a Total FM service from 2016-2026.
The UoH campus is situated outside Hatfield, immediately adjacent to the A1(M) with the University accommodating circa 25,000 students supported by 2,300 staff. The University is primarily based on two campuses with over 70 buildings with a footprint of 1.1m square metres.
The Tenon soft services contract (2011-2016) was primarily a cleaning contract, including daily cyclical cleaning, washroom services and periodic deep cleans covering offices, teaching facilities, lecture theatres, libraries, learning resource centres, laboratories, the student union, catering facilities, etc. We also previously cleaned the student residences from 2011-2013 (this switched to new providers under PFI arrangements as new dormitories were built); we continue to provide backup cleaning during peak periods, i.e. high volume turnover during conferences. In the soft services contract we achieved over £1m of financial savings through consolidation of the cleaning service in 2011, the implementation of ‘zoning’ for to provide a more efficient / effective service as well as increased service delivery across UH’s Estate for the same contract price. All of this was achieved as UoH’s Estate evolved due to an extensive refurbishment programme.
In 2015, UoH combined soft and hard services, into a new Total FM service contract. Following a comprehensive 10-month dialogue, Tenon was successfully re-appointed due to the quality of our services. The new contract started on 1st June 2016 and is delivered by c. 200 enhanced DBS checked staff and led by an Account Director given the ten-year partnering contract which underpins the relationship so that we can deliver long term innovation and efficiency savings. It covers the following key service streams:
Performance on the contract is strong with Tenon achieving a 100% compliant Estate within 6 months of the contract (as there was a significant back log of work when we started), delivering 98% of all services to specification standards, and satisfaction achieving over 90% on the contract based upon our last quarterly survey. We are also delivering significant improvements and innovation through a Partnership Strategy on the service, through which we are achieving:
We have also contractually committed to saving £100k p.a. at a minimum, but estimates look closer to £150k p.a. to be shared 50/50 with UoH under incentivised performance arrangements driven through the Partnership Strategy.